Why does the FL90X fail to call into the FSData website?


Dokument-ID TE7525


Veröffentlichungsdatum 22.10.2019
Why does the FL90X fail to call into the FSData website?
Troubleshooting an FL90X that will not call into the FSData website using FSData Desktop
  1. You will need an SVC code, which is obtained from Hach and is unique to your project.
  2. You will need the Server IP address:
  3. You will need to get the FL90X serial number added to your project.  This can be done by following the steps HERE.
  4. If you have all this correct and the logger still won't call in, then check the antenna:
    1. Is the cord damaged?
    2. Gently tug on the cable near the connector to the FL90X Port.  Is this loose or does it come apart?  If so the antenna is bad.
    3. Remove the connector and examine the connector and the Port for corrosion or water.  If there is corrosion, try cleaning both the connector and the Port with WD40 (or something similar) and a brush.  Reconnect the antenna cable and see if the logger calls in.
    4. Is the antenna buried too deep in the ground or pavement?  It should be on 0.5 to 1" deep in dirt and less than that in pavement.
  5. Next, in FSData Desktop go to the Communications, then click on the Modem Diagnostic button.  Then click on "Call Server."  The progress of the call will be displayed.
    1. If the logger only gets to "Initializing Modem" and then the call fails, the modem may be bad.  The logger must be sent in to Hach for Service.
    2. If it gets to "Connecting to Internet" and then the call fails:
      1. There is no cell service or poor cell service.  Check the Signal Strength in the middle right of the Modem Diagnostics box.  If it less than -110 this could be the problem.
      2. The Antenna Port or the antenna may be bad.  See #4 above.
    3. If you get to "Connecting to Server" and the call still fails, it is likely #1 or #3 above.
    4. If you get to "Successfully Completed Call," but the logger will not successfully make a call on its own, Clear the logger (see "Clear all data, events and alarms from the FL90X") and Re-Flash the FL90X firmware (see "Re-Flashing the Firmware on an FL90X").  Then set the Primary Call Interval to 5 minutes and wait till it calls in.
    5. If the logger still does not call in, it will need to be sent in for repair.  Call Hach Flow Tech Support at 800 368 2723 ext 6063.

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