Sonatax sc WarrantyPlus Service Plan Scope of Work

Dokument-ID

Dokument-ID TE11270

Veröffentlichungsdatum

Veröffentlichungsdatum 26.08.2019
Frage
Sonatax sc WarrantyPlus Service Plan Scope of Work
Antwort

Sonatax sc WarrantyPlus™ Service Plan

 

Your Hach Sonatax sc WarrantyPlus Service Plan provides all-inclusive parts and one scheduled startup or preventative maintenance visit performed by a Hach Field Service Technician. The WarrantyPlus Partnership also includes any additional visits authorized by the Hach Technical Support Team and a special priority toll-free number that will be included with your partnership documentation.

During the pre-scheduled site visit, your Hach Field Service Technician will complete:


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning.
  • Review and evaluate user-programmed parameters.
  • Evaluate all instrument alarm and warning conditions (internal to your Hach instrument).
  • Verify instrument operating voltages.
  • Evaluate Hach-supplied sample conditioning equipment and probe mounting devices.
  • Verify sensor operation.
  • Replace wiper and wiper holder/coupler as necessary.
  • Verify software version and update as necessary.

 

Repairs

  • Any necessary repairs will be performed at the Hach Service Center with all parts and labor included.
  • Abuse, neglect, and acts of God not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.

 

Training

  • Provide basic end-user training on general instrument operation and maintenance
  • Advance notice required from the customer.
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