Astro TOC HT Field Service Partnership Scope of Work

Dokument-ID

Dokument-ID TE11369

Veröffentlichungsdatum

Veröffentlichungsdatum 30.06.2022
Frage
Astro TOC HT Field Service Partnership Scope of Work
Antwort
 

Astro TOC High Temperature (HT)

Field Service Partnership

 

Your Hach TOC HT Field Service Partnership (FSP) provides: all inclusive parts and four scheduled preventative maintenance visits performed by a Hach Field Service Technician. The FSP Partnership also includes all visits authorized by the Hach Technical Support Team and a special priority toll free number that will be included with your Partnership documentation.

During the pre-scheduled site visits, your Hach Field Service Technician will complete:


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning.
  • Review and evaluate user programmed parameters.
  • Verify all instrument connections (including initial evaluation of the network topography).
  • Evaluate all instrument alarm and warning conditions (internal to your Hach instrument)
  • Verify instrument operating voltages.
  • Reagent and sample dispensation system.
  • Verify High Temperature furnace
  • Instrument auto calibration feature.
  • Replace maintenance kit items, as necessary, during each visit with no additional charge
  • Verify software and update as necessary

 

Repairs

  • Perform required repair service including parts and labor as necessary
  • Includes sending unit to the factory if unable to repair in the field at no additional charge. This instrument will go to the head of the bench repair queue.
  • Abuse or Acts of God not covered.


Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.


Training

  • Provide basic end user training on general instrument operation and maintenance
  • Advance notice required by the customer.
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