SensION/SensION+ Meter Bench Service Partnership Scope of Work

Dokument-ID

Dokument-ID TE11497

Veröffentlichungsdatum

Veröffentlichungsdatum 29.06.2022
Frage
SensION/SensION+ Meter Bench Service Partnership Scope of Work
Antwort
 

SensION Bench Service Partnership

 

Your Hach SensIon Bench Service Partnership (BSP) provides factory bench repair at no additional charge. You may send in the instrument as many times as you deem necessary. Call your Hach Technical Support Team for instructions on how to send in to the factory. To contact your Hach Technical Support Team call the Special Priority toll free number, this is included with your Partnership documentation. Call technical support to trouble shoot your specific instrument. Please have your contract #, model# & serial# available when you call.

Once instruments are on a Service Plan, there is no need for additional PO’s throughout the year; all instrument repairs, calibration, and preventive maintenance goes through Hach’s convenient return process.

Your Hach SensIon Bench Service Partnership provides the following at no additional charge:

  • Yearly certification and preventative maintenance
  • Factory repair
  • Five day turn around for repairs, preventative maintenance, and calibrations
  • Toll-free Hach technical support available


Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning
  • Review and evaluate user programmed parameters
  • Evaluate all instrument alarm and warning conditions (internal to your Hach instrument)
  • Verify instrument operating voltages
  • Calibration using the sensor/probe and the necessary standards or pH buffers
  • Cleaning of the attached sensor/probe
  • Verify software version and update as necessary


Repairs at the Factory

  • Perform required repair service including parts and labor as necessary
  • Loaners of similar functionality will be provided upon request , subject to availability
  • Abuse or Acts of God are not covered.
  • Probe repair is not covered.


Reporting/Certificate of Performance

  • Provide Hach Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.


 
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