C1100 Field Service Partnership Scope of Work

Dokument-ID

Dokument-ID TE11611

Veröffentlichungsdatum

Veröffentlichungsdatum 15.08.2019
Frage
C1100 Field Service Partnership Scope of Work
Antwort

C1100 Field Service Partnership

 

Your Hach C1100 Field Service plan provides all inclusive parts and two scheduled preventative maintenance visits performed by a Hach Field Service Technician. The Field Service Partnership also includes all visits authorized by the Hach Technical Support Team and a special priority toll free number that will be included with your Partnership documentation.

During the pre-scheduled site visits, your Hach Field Service Technician will complete:

 

Verification of Instrument performance/Maintenance

  • Perform limited instrument cleaning
  • Review and evaluate user programmed parameters
  • Evaluate all instrument alarms, warning conditions and connections
  • Verify instrument operating voltages
  • Electrochemical cleaning of the sensor
  • Install new cartridge specific to the customers application
  • Calibrate the sensor
  • Verify sensor is measuring to expected customer values
  • Verify software version and update as necessary

 

Repairs

  • Perform required repair service including parts and labor as necessary
  • Includes sending unit to the factory if unable to repair controller in the field at no additional charge. This instrument will go to the head of the bench repair queue.
  • Abuse or Acts of God not covered.

 

Reporting/Certificate of Performance

  • Provide Hach Field Service Report with complete documentation of service performed and measurements/readings.
  • Issue Certificate of Instrument Performance for each instrument that successfully passes final testing.

 

Training

  • Provide basic end user training on general instrument operation and maintenance
  • Advance notice required.
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